Helpdesk Team Leader
West Malling, Kent, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Lumina Energy
authority trading company, we operate with a strong public sector ethos while driving innovation and growth across our service lines. Why this role matters The Helpdesk Team Leader role plays a vital role in ensuring that every team member has a role to play in achieving set goals and targets. The successful candidate will be … solutions to complex IT issues or escalate appropriately across the customer base. Prepare reports for management and key stakeholders as needed. What we're looking for Team Leader capabilities and demonstrable leadership skills, providing direction, escalation and managing major incidents. Excellent communication and organisational skills. Strong customer service experience. The ability to multitask whilst leading, directing and … supporting 16,000 education and public sector customers worldwide. With more than 1,800 employees across the UK, France, Dubai and Bangkok, we are working towards becoming the global leader in education and public sector solutions. We are expanding rapidly, with annual growth of around 25 percent, supported by a blend of organic development, acquisitions and strategic partnerships. Our More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted: