1 of 1 Technical Customer Support Jobs in Richmond upon Thames

a thriving team where you can play an integral role in shaping the future of entertainment technology. The Role You will join our team in Twickenham,London as a Customer Support Manager, helping our customers solve problems, and liaising between customers and our development team to ensure we quickly and efficiently find solutions to customer issues. The … Products Our broadcast studio system studio, Rapid, is either installed on a server on our customer’s premises or hosted in the cloud. The system mainly runs on Windows Servers when installed locally, and on Linux when running in the cloud. Our mobile app products run on iOS and Android mobile devices and use APIs to receive content. The … mobile apps operates as our customer’s app so also partially depend on customer infrastructure for some functionality – audio streaming for example. Responsibilities include Providing first-line technical support to our customers and own and manage reported issues until they are resolved. These customers could be using our mobile apps or our broadcast studio systems. Working More ❯