Career We are looking for a highly motivated and customer-focused professional. As part of the global Cortex XSIAM support team, you will serve our customer base by providing technical support, by answering incoming support inquiries and managing escalations, phone calls, and emails in an effective, efficient, and friendly manner within defined service level agreements. Our methodology is first … class support. We’ve been recognized for it as an industry leader and we’re dedicated to continuing this standard. In this role, you will work with our technical account managers to personalize our customer’s experience. You will learn your client’s business objectives in and out within their technical environment and focus on mitigating risks and … resolving any technical issues in their networks. You’re close to the deployment of cybersecurity solutions – and we need you to recognize risks before they arise. You get a thrill from seeking out complex issues and finding their resolutions – and you don’t wait for those issues to escalate from our clients. Instead, you find them. You’ll be More ❯
eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! Job Description Your Impact Provide designated technical support to customers as outlined by the statement of work and industry best practices Respond to user-reported issues in adherence to established Service Level Agreements Triage customer reported issues and … project management skills, with validated results working as a trusted advisor to drive business value for customers, including the ability to interact with client teams at various levels of technical and non-technical depth BS/MS or equivalent experience required or equivalent military experience required Experience with scripting including Python, JSON, YAML, and Bash - plus … years of relevant experience with strong communication and customer service skills Additional Information The Team Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. More ❯
We seek a Senior Technical Sales Engineer with extensive data centre experience to work in our Global Design & Engineering Team. In this global role, you will serve as a critical interface between the design & engineering team and the sales team. You will report to the Global Design & Engineering Director, part of the Real Estate Development Team in Colt … DCS. The role is responsible for providing technical support for sales opportunities and coordinating responses from engineering specialists to ensure successful sales bid responses and continuity throughout the design process. Job Summary Act as the primary technical liaison between the sales team and the design & engineering team. Provide technical expertise and support during the sales process, including … pre-sales consultations, technical presentations, and product demonstrations. Collaborate with the design & engineering team to develop and deliver technical solutions that meet customer requirements. Coordinate and manage the response to technical inquiries from customers, ensuring timely and accurate information is provided. Aggregate customer requirements and input into design & engineering to evolve the Global Reference Design (GRD) Assist More ❯
