Engineering Technical Lead
cambridge, east anglia, united kingdom
M Group
and maintenance to keep everything in top shape. Want to come and be a part of it? What will you be doing? Join a 2nd/3rd Line Technical Support & Delivery team handling complex technical activities for Customer Services. Responsibilities include SLA-aligned delivery, governance participation, resource planning, incident and root cause management, and collaboration across … improvements, translate strategy into goals, and manage change control via RAMS and governance. What youll bring? Extensive experience in operational environments, ideally in complex technology delivery roles. Strong technical knowledge of transmission (Ericsson OMS, ABB Fox) and telephony systems (CUCM, CUCME, IP Trade). Skilled in network NMC/NMS and control centre operations. Solid understanding of SDH …/PDH and DWDM transmission, with routing and Ethernet expertise. Proven customer-facing experience, demonstrating effective communication and technical support in high-pressure settings. Whats in it for you? We offer a range of benefits designed to support your life in and out of work, some of which include. Matched or contributory pension scheme Online GP service More ❯
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