1 Technical Leader Jobs in Coventry

Technical Support Lead - Working for a rapidly growing Coventry based company - £28,000pa plus excellent company benefits! Working Monday - Friday 09.00am - 5.00pm. Responsible for leading the second line Technical Support solution and escalating to third line external support when required. Using a variety of troubleshooting techniques … to do things better, continuously assess our products then make suggested improvements via the appropriate channel/stakeholder. Required: Proven experience in a technical support role. Strong technical aptitude and troubleshooting skills, with proficiency in diagnosing hardware, software, and network issues. Excellent communication skills, both verbal … and written, with the ability to convey technical concepts to non-technical users. Customer-centric mindset with a passion for delivering exceptional service and support. Ability to work independently and collaboratively in a fast-paced, team-oriented environment. Familiarity with help desk software, CRM systems, and more »