2 of 2 Technical Leadership Jobs in Crawley

This role focuses on the architecture and technical design of our customer experience (CX) solutions. This includes all touchpoints across the customer journey, from initial contact to ongoing support, and spans various channels such as voice, web, chat, and mobile. Delivering a seamless and positive CX is crucial for maintaining our market-leading position and driving customer loyalty. Main … Tasks: Designing and documenting solutions that are customer centric, scalable, and integrated across various channels. Selecting and integrating appropriate technologies to enhance the customer journey. Providing technical leadership and guidance to development teams. Ensuring adherence to architectural principles and standards. Collaborating with stakeholders across the business to understand their needs and translate them into technical solutions that … improve CX. Ensuring colleagues involved in design activities (eg Business Analysts, Technical Architects) follow best practice design principles in line with the company architectural strategy. Purpose of the role: Define and maintain the technical architecture for our CX solutions. Design and document solutions for new CX initiatives and enhancements. Evaluate and select appropriate technologies to enhance the customer More ❯

This is a senior escalation role within a dedicated Security Operations Centre, working at the forefront of protecting high-value national assets. The successful candidate will act as a technical authority for advanced incident response, threat hunting, and security engineering, with a strong focus on the Microsoft security stack. Key Responsibilities Serve as the primary escalation point for complex … of OT/ICS security in energy environments. Why Join? Opportunity to work on mission-critical systems protecting the UK’s energy infrastructure. Competitive package and clear progression into technical leadership. Backing for ongoing training and industry certifications. More ❯