2 of 2 Technical Leadership Jobs in Stoke-on-Trent

exceptional imaging, reliability, and innovation, our solutions empower operators to detect threats and contraband with confidence and ease. Role Overview We are currently seeking a Director, Global Product and Technical Support to join our team. You will have responsibility for working with engineering, quality, and service to ensure field serviceability of all security product lines. You will establish KPIs … s security division field failure data collection and reporting into engineering and quality to drive customer operational improvements via improved service training concepts, engineering change proposals (ECPs), field and technical service bulletins (FSB/TSBs). You and your team will be the escalation point for FSEs, 3rd party service providers and distributors to resolve field issues and act … our cost to provide service. You will be a key member of CAPA review board and oversee the execution/follow-up of current CAPAs assigned to Service. Responsibilities Technical Leadership & Escalation Management Lead resolution of complex technical issues escalated from global service teams, ensuring timely and expert-level support. Oversee field investigations and product reliability programs More ❯

Substation Control Systems, overseeing the full project lifecycle from design through to delivery and testing. This role requires proven experience in control automation and software development, along with team leadership skills. Knowledge of Gateways, Bay Controllers, and RTUs is beneficial but not essential. Key Responsibilities: Lead the design, development, and delivery of software for Substation Control Systems. Produce and … review Function Design Specifications, System and Detailed Design Specifications, and Test Specifications. Manage and perform internal and customer Factory Acceptance Tests. Provide technical leadership across projects and mentor junior team members. Collaborate across disciplines to ensure project success and adherence to QA standards. Travel and work offsite as required. Essential Experience: Minimum 5 years' experience in control systems … advanced SCADA configuration skills in at least one of: COPA-DATA Zenon, Siemens PCS7 OS, Siemens WinCC, Rockwell FactoryTalk View SE, Codra Panorama, or ArchestrA System Platform. Experience writing technical specifications and leading acceptance testing. Experience in project or technical team leadership. Full UK driving licence. Desirable Experience: Programming in IEC61131 languages: ladder logic, function block diagram, sequential More ❯