Senior IT Support Engineer
WS1, Walsall, West Midlands (County), United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Next Move Recruitment Ltd
+ Benefits Our client, a well-established and fast-growing Managed Services Provider (MSP), is looking for an experienced and proactive Senior 3rd Line Engineer to join their expert technical team. This is a fantastic opportunity for a seasoned professional to take on a senior technical and supervisory role, working with a wide variety of clients and technologies … 1st and 2nd Line Engineers. This role is ideal for someone who thrives in a fast-paced MSP setting, enjoys working with diverse environments, and has a passion for technical leadership. Senior IT Support Engineer - Key Responsibilities: Act as the final escalation point for complex technical issues across server, network, desktop, and cloud systems. Design, implement, and maintain … advanced infrastructure solutions for clients, including migrations and upgrades. Support and guide 1st and 2nd Line Engineers, providing mentorship, training, and technical supervision. Manage escalations and ensure resolution in line with SLAs and client expectations. Collaborate with the Service Desk Manager to improve internal processes, documentation, and service delivery. Lead by example in client communication, documentation, and technical More ❯
Employment Type: Permanent
Salary: £35000 - £40000/annum Pension + Benefits
Posted: