1 of 1 Technical Manager Jobs in Durham

awards. Fitfactory joined Everfield in 2023. The team is based in Stockton-on-Tees, UK. What you will do: Fitfactory Technology Ltd is seeking an experienced and results-driven Technical Support Manager to lead our dynamic software support team. In this critical role, you will oversee daily operations, drive performance, and ensure the highest standards of customer service … and technical support. This is a fantastic opportunity for an experienced leader with a strong background in software support, excellent people management skills, and a commitment to continuous improvement. Key Responsibilities: Leadership & Team Management Lead and manage a team of technical support professionals, ensuring effective day-to-day operations. Develop and mentor team members through regular coaching, training … perform at their best. Customer Service & Relationship Management Maintain high levels of customer satisfaction through prompt, efficient, and empathetic issue resolution. Act as a point of escalation for complex technical issues and ensure timely resolutions. Develop strong relationships with key customers, understanding their business needs and aligning support strategies accordingly. Capture and analyse customer feedback to inform service enhancements More ❯