Technical Support Advisor
- Hiring Organisation
- Firstcom Europe
- Location
- Bolton, Greater Manchester, North West, United Kingdom
- Employment Type
- Permanent
- Salary
- £26,000
Based Reports To: Engineering Manager Salary: starting from £27,000 per year depending on experience Role Overview The Technical Support Advisor is responsible for delivering high-quality technical support across systems, hosted services, and network infrastructure. The role focuses on logging … Select, Wildix, 3CX, 8x8 & Bicom. This position plays a key role in maintaining customer satisfaction, supporting field engineers, and ensuring operational efficiency across support processes. Key Responsibilities Log, track, and manage all customer-reported faults via the CRM system, ensuring accuracy and completeness Provide first-line and second ...