Job Description: TechnicalSupportEngineer Our Technology Teams at Telent are committed and enterprising. You must be when you are bringing the digital revolution to homes, infrastructure, and businesses across the country. Be prepared to jump right in when you join - to innovate and develop networks and systems for millions. The work is complex, but the reward … do: Configure and replace datacentre equipment such as Cisco and Juniper firewalls, Cisco switches, Cisco and Dell server hosts while maintaining system operation. Provide on-site and on-call support for TPCMS, with the ability to travel throughout the UK. Proactively monitor the availability, performance, and security of TPCMS as part of a 24x7 team. Address TPCMS issues by … resolving them or assigning to internal staff or external providers for resolution. Engage with the System Management Team to support continuous improvement of TPCMS and customer service. Ensure all Service Level Agreement targets are exceeded. Support the transition of the TPCMS service by assisting in development and training of individuals. Who you are: This role is ideal for More ❯
Job Description: TechnicalSupportEngineer Our Technology Teams at Telent are committed and enterprising. You must be when you are bringing the digital revolution to homes, infrastructure, and businesses across the country. Be prepared to jump right in when you join - to innovate and develop networks and systems for millions. The work is complex, but the reward … Configure and replace datacentre equipment such as Cisco and Juniper firewalls, Cisco switches, Cisco and Dell server hosts while maintaining system operation. Provide both on-site and on-call support for TPCMS, with the ability to travel throughout the UK. Proactively monitor the availability, performance, and security of TPCMS as part of a 24x7 team. Address TPCMS issues either … by resolving them or by assigning them to internal staff or external providers for resolution. Engage with the System Management Team to support continuous improvement for TPCMS and customer service. Ensure all Service Level Agreement targets are exceeded. Support the transition of the TPCMS service to other parties by aiding in development and training. Who you are: This More ❯
Warwick, Warwickshire, Hampton Magna, United Kingdom
Telent Technology Services Limited
TechnicalSupportEngineer Our Technology Teams at Telent are committed and enterprising. You must be when you are bringing the digital revolution to homes, infrastructure and businesses across the country. Be prepared to jump right in when you join - to innovate and develop networks and systems for millions. The work is complex, but the reward is great … and replacement of datacentre equipment such as Cisco and Juniper firewalls, Cisco switches, Cisco and Dell server hosts whilst maintaining system operation. Provide both on-site and on-call support capacity for TPCMS with an ability to travel throughout the UK. Proactively monitor the availability, performance, and security of TPCMS as part of a 24x7 team. Address TPCMS issues … the issue or assigning to internal staff (engineers) or external providers (such as suppliers of equipment) to resolution. Proactively engage with all members of the System Management Team to support a continuous improvement program for TPCMS and the service provided with the customer. Ensure all Service Level Agreement targets are exceeded. Support the transition of the TPCMS service More ❯
and replacement of datacentre equipment such as Cisco and Juniper firewalls, Cisco switches, Cisco and Dell server hosts whilst maintaining system operation. Provide both on-site and on-call support capacity for TPCMS with an ability to travel throughout the UK. Proactively monitor the availability, performance, and security of TPCMS as part of a 24x7 team. Address TPCMS issues … the issue or assigning to internal staff (engineers) or external providers (such as suppliers of equipment) to resolution. Proactively engage with all members of the System Management Team to support a continuous improvement program for TPCMS and the service provided with the customer. Ensure all Service Level Agreement targets are exceeded. Support the transition of the TPCMS service … to other parties by supporting the development and training needs of individuals. Who you are: This role would be ideal for an organized, proactive and diligent 1stLine Support Engineer. This is a great opportunity for someone looking to grow in the field of IT support! The 1st Line SupportEngineer role would suit someone who enjoys More ❯
TechnicalSupportEngineer Our Technology Teams at Telent are committed and enterprising. You must be when you are bringing the digital revolution to homes, infrastructure and businesses across the country. Be prepared to jump right in when you join - to innovate and develop networks and systems for millions. The work is complex, but the reward is great … and replacement of datacentre equipment such as Cisco and Juniper firewalls, Cisco switches, Cisco and Dell server hosts whilst maintaining system operation. Provide both on-site and on-call support capacity for TPCMS with an ability to travel throughout the UK. Proactively monitor the availability, performance, and security of TPCMS as part of a 24x7 team. Address TPCMS issues … the issue or assigning to internal staff (engineers) or external providers (such as suppliers of equipment) to resolution. Proactively engage with all members of the System Management Team to support a continuous improvement program for TPCMS and the service provided with the customer. Ensure all Service Level Agreement targets are exceeded. Support the transition of the TPCMS service More ❯
TechnicalSupportEngineer Job Description Our Technology Teams at Telent are committed and enterprising. You must be when you are bringing the digital revolution to homes, infrastructure and businesses across the country. Be prepared to jump right in when you join - to innovate and develop networks and systems for millions. The work is complex, but the reward … and replacement of datacentre equipment such as Cisco and Juniper firewalls, Cisco switches, Cisco and Dell server hosts whilst maintaining system operation. Provide both on-site and on-call support capacity for TPCMS with an ability to travel throughout the UK. Proactively monitor the availability, performance, and security of TPCMS as part of a 24x7 team. Address TPCMS issues … the issue or assigning to internal staff (engineers) or external providers (such as suppliers of equipment) to resolution. Proactively engage with all members of the System Management Team to support a continuous improvement program for TPCMS and the service provided with the customer. Ensure all Service Level Agreement targets are exceeded. Support the transition of the TPCMS service More ❯
reputation for delivering exclusive machine tools that are renowned for their quality, reliability, and performance. However, what truly sets us apart is our unwavering commitment to providing unparalleled service support to all our valued customers. As a Technical Helpdesk SupportEngineer you'll provide first line technical help to our customers. What you’ll be … doing: Communicating with customers via phone and email to diagnose probable cause of machine issues, and solving problems when possible. Booking our engineer visits and identifying where parts may also be required. Logging all communications via our Dynamics 365 platform Ensuring strict compliance with our internal health and safety protocols and procedures. Reviewing engineer reports and sharing information … or other similar systems. Able to manage cases, produce reports and liaise with other departments, engineers, management and customers. Essential Skills or Qualifications for the role: Experience in a technical field where fault diagnosis was required – CNC experience is desirable but other technical fields will be considered Previous Customer support, scheduling and coordination experience IT Literacy - use More ❯
Coventry, Warwickshire, United Kingdom Hybrid / WFH Options
WA Consultants Ltd
Are you an enthusiastic and motivated individual with a flair for technology and a passion for providing exceptional service? An esteemed engineering company in Coventry is seeking a dedicated TechnicalSupportEngineer to join their Customer Support Department. This role offers the chance to make a significant impact by providing advanced technicalsupport to … high street customers, ensuring their technical issues are resolved efficiently and effectively. Benefits: - Professional Growth: Engage in continuous learning and development opportunities to enhance your technical skills and career progression. - Dynamic Work Environment: Join a collaborative and innovative team that values your input and expertise. - Flexibility: Enjoy the balance of an office-based position with occasional out-of … hours work from home, providing a blend of structure and flexibility. - Impactful Role: Play a crucial role in ensuring customer satisfaction by resolving complex technical issues and contributing to the improvement of products and services. Key Responsibilities: - Deliver technicalsupport to end-users via phone, email, and remote assistance, ensuring a high level of customer service. - Handle More ❯