3 of 3 Technical Support Jobs in County Antrim

Title: IT Technical Support Specialist Location: Belfast Department: IT Reports to: IT Service Desk Manager Role Purpose The IT Technical Support Specialist provides advanced support, acting as a technical escalation point for the Service Desk and projects. The role diagnoses complex issues, contributes … problem management, investigates new technologies, and supports the continual improvement of IT services. The role also includes mentorship and guidance for Technical Support Specialists, ensuring technical quality, knowledge sharing, and alignment with ITIL best practice. Key Responsibilities Advanced Technical Support Act as an escalation point ...

best in class outcomes Visionary in future focused problem-solving Exceptional in execution and impact The Role Proofpoint is seeking an experienced Sr. Technical Support Manager with proven tactical and strategic skills who will be instrumental in developing our future support strategy and will be responsible … delivering a high level of customer service to large enterprise customers. This position will manage a team of Product Support Engineers assisting clients in the US (covering hours 1:00-10:00pm GMT) which includes, but is not limited to; managing procedures related to the identification, prioritization and resolution ...

Proofpoint is seeking a Sr. Technical Support Manager to shape our future support strategy and deliver exceptional service to large enterprise customers. You will lead a team of Product Support Engineers supporting clients in the US, coordinating responses, and communicating across customer, engineering, and executive levels. ...