1 of 1 Technical Support Jobs in Lanarkshire

You will learn to provide clients with exceptional service, install and commission cloud telephone systems, including Microsoft Teams Calling. The successful candidate will join their growing Voice team and support their wider service desk and business support teams. What will you be doing? Design and deployment of our VoIP/Cloud and MS Teams calling platforms Handle inbound … calls from customers requiring technical support Troubleshoot and resolve VoIP, SIP, and network-related issues remotely and on client sites If unable to resolve at first contact, triage the incident/request and escalate to partners Investigate and monitor telecoms, Wi-Fi, and network issues, ensuring resolution within SLAs Communicate clearly with end-users, colleagues, and management to … resolve issues promptly and ensure customer satisfaction, updating all open cases with relevant information Visit customer sites to diagnose and repair Voice services as needed Support internal KubeNet teams Deliver first-class customer service at all times Document processes, configuration and know fixes to develop/enhance shared knowledge base What qualities should you have? Good attitude Drive to More ❯