Technical Team Leader
- Location
- Peterborough, England, United Kingdom
primary technical escalation point for complex, high-impact, or recurring Incidents, ensuring Incidents are resolved using approved standards, tools, and methods Lead technical diagnosis to identify root cause, not just symptom resolution and coordinate resolution activity across internal teams and third‐party resolver groups Identify patterns … enterprise applications and authentication methods Awareness of cyber security principles, including access controls and incident handling Solid understanding of ITIL practices Capability to lead technical resolution during high‐pressure or major incidents. Proven Customer service Skills Strong leadership, mentoring, and coaching skills Strong analytical and problem‐solving skills ...