frog - Director - Customer Experience & Service Transformation (Financial Services)
- Hiring Organisation
- Jobleads-UK
- Location
- Glasgow, Scotland, United Kingdom
Mark on every projectWhat you will be doingWe are seeking a dynamic and visionary Director to grow our FS business through our Customer Experience Transformation activities, focusing on Customer Service and CRM. This is a senior leadership role for an experienced consultant with deep capability and sector expertise … strong track record of digital and operational transformation, and a passion for delivering exceptional end to end experiences for both customers and frontline colleaguesYou will play a pivotal role in shaping and delivering Service & CRM Transformation programmes for leading FS organisations particularly in insurance and retail banking. ...