2 of 2 Telecoms Jobs in Cornwall

doing? Youll lead and constantly improve ITIL-aligned service management processes with a focus on operational stability, scalability, and user satisfaction across facilities and telecoms infrastructure. Youll drive the Change Management process: assess, approve, schedule, and communicate changes with minimal disruption to business-critical systems. Well need you to serve … as the escalation point for major service disruptions impacting telecom services, facilities automation systems, or site infrastructure technologies. Youll coordinate with facilities, security, telecoms vendors, and infrastructure teams to manage shared service platforms. Maintain a robust Service CatLog and enforce Service Level Agreements (SLAs), ensuring consistent performance across internal and … reduce incidents. Support technology refresh initiatives, system migrations, and vendor transitions. What youll bring Youll have Service Management, with substantial experience in environments involving telecommunications, building/facility systems, or critical infrastructure. Deep knowledge of ITIL v3 or v4 frameworks, with demonstrated process ownership across Incident, Problem, Change, and Configuration More ❯

on, 4 off working pattern. 8-8 shifts (1 week on days, 1 week on nights). This role is working directly for a telecoms service provider, and they are in a continued stage of growth. They are well funded are constantly winning new contracts with both the private and … so that service provider background is key with this one. Your background: Ideally, we're looking for someone with from a sat comms/telecoms company. Chances are, you will have worked in a similar environment in a customer facing role. Maybe you're already at 2nd line or maybe More ❯