1 of 1 Test Automation Jobs in High Wycombe

What youll do Driving Efficiency Identify opportunities for Automations & Remote Actions based on the customer environment Liaise with central EUA CoE to implement and test Automations & Remote Actions which may be relevant for implementation on their customer Work in conjunction with projects teams to drive better, data driven outcomes … fixes (through self-help) Carry out proactive investigations based on real time ticket data and service desk feedback Work in a fix-forward and automation culture focused on the user experience, above the SLA Monitor Performance dashboards and use data to investigate causes of experience degradation in near real … root cause analysis and incident prevention Use Comparative Analytics from EUEM CoE to drive improvements on the customer account Seek root cause fix before automation, but always with a view to eradicate user issues via a process of avoid first or fix, and only then automate Drive a culture More ❯