Digital Experience Coordinator
- Hiring Organisation
- Places for People
- Location
- Northwich, Cheshire, North West, United Kingdom
- Employment Type
- Permanent
- Salary
- £30,000
automated customer journeys, investigating digital issues and identifying opportunities to make processes simpler and more effective. You'll also help explore how AI and automation can improve digital experiences for both customers and colleagues. What you'll be doing Managing digital platform cases through Salesforce, investigating issues affecting websites … continuous improvement of online chat, chatbots, Agentforce, self-service and automated customer processes. Identifying recurring issues, customer pain points and opportunities to use AI, automation and improved content to streamline processes and enhance the customer experience. Monitoring digital performance and customer feedback, using data and insight to identify trends ...