1 to 25 of 76 Ticket Management Jobs

working across a broad range of technologies and liaising across multiple areas of the business to support incidents, problems and requests. Also responsible for ticket management and escalation, explaining the solutions in technical and nontechnical terms. Technical skills/experience required: Previous experience within a Deskside support role … troubleshooting skills Able to identify, log and resolve technical problems with software, hardware and network systems Comfortable providing remote support when needed Exposure to ticket management and response Excellent communication and stakeholder management skills This is an immediate requirement with interview slots available this/early next more »

Team that is responsible for the delivery of customer funded research and development projects. Main responsibilities will include leading multi-disciplined project teams, stakeholder management, client liaison, developing internal processes and delivery responsibility including planning, finance management, risk management and resources. The role will report to the … providing latest updates Working alongside other teams to resolve known problems and on continual improvement initiatives Helping assist with Urgent Requirements Additional responsibilities: Jira Ticket management/backlog items Problem Resolution Requirements capture Interviewing Supplier Management and maintenance Skills mapping Qualifications and Experience: Enthusiasm for implementing best … practice project management methodologies with a desire to deliver as per business requirements. Flexible approach and willingness to try new tools/techniques/methods. Excellent attention to detail with strong organisational and communication skills, with the ability to build a rapport across the business. Experience of working within more »

a dynamic and experienced Technical IT Manager to join their innovative team. The Company : Our client are at the forefront of transforming financial data management for a wide range of clients, from dynamic FinTech startups to global banking institutions. Their platform simplifies complex data processes, automates critical business operations … end-user computing Collaborate with cross-functional teams to align IT initiatives with business objectives Develop and maintain automation scripts for AD/AAD management Implement infrastructure-as-code solutions for AD/AAD resource management Ensure strong controls for identity and access management Establish robust asset … management protocols Monitor security policies and procedures to ensure compliance across the organization Conduct regular audits and assessments to identify areas for improvement Skills and Expertise Required: Minimum 3 years of experience in Azure, including Azure Active Directory, Virtual Machines, Firewall, Networking, Site Recovery, and Sentinel Minimum 2 years more »

a dynamic and experienced Technical IT Manager to join their innovative team. The Company : Our client are at the forefront of transforming financial data management for a wide range of clients, from dynamic FinTech startups to global banking institutions. Their platform simplifies complex data processes, automates critical business operations … end-user computing Collaborate with cross-functional teams to align IT initiatives with business objectives Develop and maintain automation scripts for AD/AAD management Implement infrastructure-as-code solutions for AD/AAD resource management Ensure strong controls for identity and access management Establish robust asset … management protocols Monitor security policies and procedures to ensure compliance across the organization Conduct regular audits and assessments to identify areas for improvement Skills and Expertise Required: Minimum 3 years of experience in Azure, including Azure Active Directory, Virtual Machines, Firewall, Networking, Site Recovery, and Sentinel Minimum 2 years more »

the industry. Support many of the biggest brands in the UK and worldwide. Job Purpose and primary objectives The IT Service Desk and Request Management Analyst will be the first point of contact for providing technical support to the accounts designated users. Activities require a competent aptitude for working … such services on an operational rotated 365 days in a Night shift working basis including Weekend and Night shift. Keying the incidents from Client ticket system to Partners ticket system and vice versa Coordinate end to end with various parties for printer incident closure within SLA Printer Calls … log analysis Printer availability report preparation and analysis Liaising with third Party suppliers and managing printer issues for resolution Day-to-day Management of First line technical service desk on printer incidents to respond to internal/external customer incidents and queries via email and phone Monitor the Printer more »

problems, supporting standard software packages, and other general IT tasks Providing Hands and Eyes support to other teams Processing documentation and knowledge base article management Using the onsite call management system to update calls and close calls to specific SLAs Perform stock control & asset management ensuring the … and part of a team. Experience and technical knowledge of IT, PCs/peripherals, and their architecture Break fix, IMACs, Incidents, Projects Experience with Ticket Management Comfortable with liaising and working alongside 3rd Parties. Display flexibility and the ability to manage your day effectively Desirable skills/qualifications more »

troubleshooting printer problems, supporting standard software packages, and other general “IT” tasks ‘Hands and Eyes’ support to other teams documentation and knowledge base article management the onsite call management system to update calls and close calls to specific SLAs stock control & asset management – ensuring the desktops and … work independently and part of a team. and technical knowledge of IT, PC’s/peripherals, and their architecture fix, IMACs, Incidents, Projects with Ticket Management with liaising and working alongside 3rd Parties flexibility and the ability to manage your day effectively Desirable skills/qualifications: Foundation more »

team of 10 Service Desk Engineers across 3 sites in the UK supporting close to 1,000 users. This role will be split between management (75%) and hands-on support (25%). The IT Service Desk Manager will play a crucial role in maintaining high levels of customer satisfaction … managing service delivery, and driving continuous improvement initiatives within the service desk function. Main Responsibilities: Management Lead, mentor, and manage a team of 10 service desk engineers, providing guidance, support, and coaching to ensure high performance and professional development. Oversee the day-to-day operations of the service desk … including ticket management, prioritisation, and resolution of IT support requests and incidents. Develop and implement service desk policies, procedures, and best practices to optimize service delivery and ensure adherence to ITIL processes. Coordinate with other IT teams and departments to escalate and resolve complex technical issues and ensure more »

who are responsible for managing client accounts and ensuring the delivery of contractual commitments, and Application Maintenance Support experts, who handle problem resolution, incident management, and process improvement in a production environment. Your strong SAP knowledge, combined with your excellent customer management and ITIL process awareness, will be … instrumental in delivering exceptional service and continuous improvement for our clients. We are looking for experience in the following skills: 7+ years Excellent customer management skills, acting as the face of the Service Delivery capability to clients and engaging with them regularly. Ultimately responsible for the delivery of SAPs … strategy, planning and execution with other stakeholders from SAP. Manages the risks & compliance for the service across S/4 Finance. Proficient in contract management and performance management, ensuring that contractual Key Performance Indicators (KPIs) are met by the technical and functional teams. Ability to manage overall accounts more »

environment is essential. Proven ability to build lasting working relationships with key stakeholders, both internal and external, and demonstrates consideration for colleagues. Excellent time management and organisational skills, including the ability to deal with conflicting demands, to deliver multiple projects, prioritise a heavy workload and fulfil the job requirements. … as overtime, as agreed in advanced with your People Manager. Proven technical experience and exposure to Windows OS, Office suites, MS Teams, Mobile Device Management (Android), Print Management. Able to conduct independent research and develop IT solutions. ITIL certification or other recognised IT Service Management certification Exposure and … experience of ticket management systems Meets the requirements of the UK Home Office Counter Terrorism Clearance (CTC), including having been resident in the UK for a period of more than 3 years, and have either a British, EEA or Commonwealth passport with ILM.We will ask all applicants invited more »

Description The 1901 Group at Leidos seeks an Operations and Incident Manager (OIM) to support the Federal Trade Commission (FTC) Information Management Services & Support (IMSS) program. Candidate will be responsible for coordination and execution of ongoing infrastructure operations, management, and maintenance. The OIM will work cooperatively throughout OCIO … will work to optimize and minimize the cost of infrastructure operations and identify and implement opportunities for improvement. The OIM will work with OCIO management to define infrastructure support initiatives and solutions for improving service efficiency and effectiveness. The OIM is responsible for the development and continuous maintenance of … standard operating procedures for all aspects of infrastructure operations. Service Level Management: The OIM will research and recommend courses of action to prevent problems and to maintain agreed infrastructure service levels for the user community. The OIM will utilize metrics, key performance indicators, and service level agreements to improve more »

Description The 1901 Group at Leidos seeks an Operations and Incident Manager (OIM) to support the Federal Trade Commission (FTC) Information Management Services & Support (IMSS) program. Candidate will be responsible for coordination and execution of ongoing infrastructure operations, management, and maintenance. The OIM will work cooperatively throughout OCIO … will work to optimize and minimize the cost of infrastructure operations and identify and implement opportunities for improvement. The OIM will work with OCIO management to define infrastructure support initiatives and solutions for improving service efficiency and effectiveness. The OIM is responsible for the development and continuous maintenance of … standard operating procedures for all aspects of infrastructure operations. Service Level Management: The OIM will research and recommend courses of action to prevent problems and to maintain agreed infrastructure service levels for the user community. The OIM will utilize metrics, key performance indicators, and service level agreements to improve more »

Description The 1901 Group at Leidos seeks an Operations and Incident Manager (OIM) to support the Federal Trade Commission (FTC) Information Management Services & Support (IMSS) program. Candidate will be responsible for coordination and execution of ongoing infrastructure operations, management, and maintenance. The OIM will work cooperatively throughout OCIO … will work to optimize and minimize the cost of infrastructure operations and identify and implement opportunities for improvement. The OIM will work with OCIO management to define infrastructure support initiatives and solutions for improving service efficiency and effectiveness. The OIM is responsible for the development and continuous maintenance of … standard operating procedures for all aspects of infrastructure operations. Service Level Management: The OIM will research and recommend courses of action to prevent problems and to maintain agreed infrastructure service levels for the user community. The OIM will utilize metrics, key performance indicators, and service level agreements to improve more »

Description The 1901 Group at Leidos seeks an Operations and Incident Manager (OIM) to support the Federal Trade Commission (FTC) Information Management Services & Support (IMSS) program. Candidate will be responsible for coordination and execution of ongoing infrastructure operations, management, and maintenance. The OIM will work cooperatively throughout OCIO … will work to optimize and minimize the cost of infrastructure operations and identify and implement opportunities for improvement. The OIM will work with OCIO management to define infrastructure support initiatives and solutions for improving service efficiency and effectiveness. The OIM is responsible for the development and continuous maintenance of … standard operating procedures for all aspects of infrastructure operations. Service Level Management: The OIM will research and recommend courses of action to prevent problems and to maintain agreed infrastructure service levels for the user community. The OIM will utilize metrics, key performance indicators, and service level agreements to improve more »

Description The 1901 Group at Leidos seeks an Operations and Incident Manager (OIM) to support the Federal Trade Commission (FTC) Information Management Services & Support (IMSS) program. Candidate will be responsible for coordination and execution of ongoing infrastructure operations, management, and maintenance. The OIM will work cooperatively throughout OCIO … will work to optimize and minimize the cost of infrastructure operations and identify and implement opportunities for improvement. The OIM will work with OCIO management to define infrastructure support initiatives and solutions for improving service efficiency and effectiveness. The OIM is responsible for the development and continuous maintenance of … standard operating procedures for all aspects of infrastructure operations. Service Level Management: The OIM will research and recommend courses of action to prevent problems and to maintain agreed infrastructure service levels for the user community. The OIM will utilize metrics, key performance indicators, and service level agreements to improve more »

Description The 1901 Group at Leidos seeks an Operations and Incident Manager (OIM) to support the Federal Trade Commission (FTC) Information Management Services & Support (IMSS) program. Candidate will be responsible for coordination and execution of ongoing infrastructure operations, management, and maintenance. The OIM will work cooperatively throughout OCIO … will work to optimize and minimize the cost of infrastructure operations and identify and implement opportunities for improvement. The OIM will work with OCIO management to define infrastructure support initiatives and solutions for improving service efficiency and effectiveness. The OIM is responsible for the development and continuous maintenance of … standard operating procedures for all aspects of infrastructure operations. Service Level Management: The OIM will research and recommend courses of action to prevent problems and to maintain agreed infrastructure service levels for the user community. The OIM will utilize metrics, key performance indicators, and service level agreements to improve more »

Description The 1901 Group at Leidos seeks an Operations and Incident Manager (OIM) to support the Federal Trade Commission (FTC) Information Management Services & Support (IMSS) program. Candidate will be responsible for coordination and execution of ongoing infrastructure operations, management, and maintenance. The OIM will work cooperatively throughout OCIO … will work to optimize and minimize the cost of infrastructure operations and identify and implement opportunities for improvement. The OIM will work with OCIO management to define infrastructure support initiatives and solutions for improving service efficiency and effectiveness. The OIM is responsible for the development and continuous maintenance of … standard operating procedures for all aspects of infrastructure operations. Service Level Management: The OIM will research and recommend courses of action to prevent problems and to maintain agreed infrastructure service levels for the user community. The OIM will utilize metrics, key performance indicators, and service level agreements to improve more »

Description The 1901 Group at Leidos seeks an Operations and Incident Manager (OIM) to support the Federal Trade Commission (FTC) Information Management Services & Support (IMSS) program. Candidate will be responsible for coordination and execution of ongoing infrastructure operations, management, and maintenance. The OIM will work cooperatively throughout OCIO … will work to optimize and minimize the cost of infrastructure operations and identify and implement opportunities for improvement. The OIM will work with OCIO management to define infrastructure support initiatives and solutions for improving service efficiency and effectiveness. The OIM is responsible for the development and continuous maintenance of … standard operating procedures for all aspects of infrastructure operations. Service Level Management: The OIM will research and recommend courses of action to prevent problems and to maintain agreed infrastructure service levels for the user community. The OIM will utilize metrics, key performance indicators, and service level agreements to improve more »

Description The 1901 Group at Leidos seeks an Operations and Incident Manager (OIM) to support the Federal Trade Commission (FTC) Information Management Services & Support (IMSS) program. Candidate will be responsible for coordination and execution of ongoing infrastructure operations, management, and maintenance. The OIM will work cooperatively throughout OCIO … will work to optimize and minimize the cost of infrastructure operations and identify and implement opportunities for improvement. The OIM will work with OCIO management to define infrastructure support initiatives and solutions for improving service efficiency and effectiveness. The OIM is responsible for the development and continuous maintenance of … standard operating procedures for all aspects of infrastructure operations. Service Level Management: The OIM will research and recommend courses of action to prevent problems and to maintain agreed infrastructure service levels for the user community. The OIM will utilize metrics, key performance indicators, and service level agreements to improve more »

Description The 1901 Group at Leidos seeks an Operations and Incident Manager (OIM) to support the Federal Trade Commission (FTC) Information Management Services & Support (IMSS) program. Candidate will be responsible for coordination and execution of ongoing infrastructure operations, management, and maintenance. The OIM will work cooperatively throughout OCIO … will work to optimize and minimize the cost of infrastructure operations and identify and implement opportunities for improvement. The OIM will work with OCIO management to define infrastructure support initiatives and solutions for improving service efficiency and effectiveness. The OIM is responsible for the development and continuous maintenance of … standard operating procedures for all aspects of infrastructure operations. Service Level Management: The OIM will research and recommend courses of action to prevent problems and to maintain agreed infrastructure service levels for the user community. The OIM will utilize metrics, key performance indicators, and service level agreements to improve more »

Description The 1901 Group at Leidos seeks an Operations and Incident Manager (OIM) to support the Federal Trade Commission (FTC) Information Management Services & Support (IMSS) program. Candidate will be responsible for coordination and execution of ongoing infrastructure operations, management, and maintenance. The OIM will work cooperatively throughout OCIO … will work to optimize and minimize the cost of infrastructure operations and identify and implement opportunities for improvement. The OIM will work with OCIO management to define infrastructure support initiatives and solutions for improving service efficiency and effectiveness. The OIM is responsible for the development and continuous maintenance of … standard operating procedures for all aspects of infrastructure operations. Service Level Management: The OIM will research and recommend courses of action to prevent problems and to maintain agreed infrastructure service levels for the user community. The OIM will utilize metrics, key performance indicators, and service level agreements to improve more »

Description The 1901 Group at Leidos seeks an Operations and Incident Manager (OIM) to support the Federal Trade Commission (FTC) Information Management Services & Support (IMSS) program. Candidate will be responsible for coordination and execution of ongoing infrastructure operations, management, and maintenance. The OIM will work cooperatively throughout OCIO … will work to optimize and minimize the cost of infrastructure operations and identify and implement opportunities for improvement. The OIM will work with OCIO management to define infrastructure support initiatives and solutions for improving service efficiency and effectiveness. The OIM is responsible for the development and continuous maintenance of … standard operating procedures for all aspects of infrastructure operations. Service Level Management: The OIM will research and recommend courses of action to prevent problems and to maintain agreed infrastructure service levels for the user community. The OIM will utilize metrics, key performance indicators, and service level agreements to improve more »

Description The 1901 Group at Leidos seeks an Operations and Incident Manager (OIM) to support the Federal Trade Commission (FTC) Information Management Services & Support (IMSS) program. Candidate will be responsible for coordination and execution of ongoing infrastructure operations, management, and maintenance. The OIM will work cooperatively throughout OCIO … will work to optimize and minimize the cost of infrastructure operations and identify and implement opportunities for improvement. The OIM will work with OCIO management to define infrastructure support initiatives and solutions for improving service efficiency and effectiveness. The OIM is responsible for the development and continuous maintenance of … standard operating procedures for all aspects of infrastructure operations. Service Level Management: The OIM will research and recommend courses of action to prevent problems and to maintain agreed infrastructure service levels for the user community. The OIM will utilize metrics, key performance indicators, and service level agreements to improve more »

Description The 1901 Group at Leidos seeks an Operations and Incident Manager (OIM) to support the Federal Trade Commission (FTC) Information Management Services & Support (IMSS) program. Candidate will be responsible for coordination and execution of ongoing infrastructure operations, management, and maintenance. The OIM will work cooperatively throughout OCIO … will work to optimize and minimize the cost of infrastructure operations and identify and implement opportunities for improvement. The OIM will work with OCIO management to define infrastructure support initiatives and solutions for improving service efficiency and effectiveness. The OIM is responsible for the development and continuous maintenance of … standard operating procedures for all aspects of infrastructure operations. Service Level Management: The OIM will research and recommend courses of action to prevent problems and to maintain agreed infrastructure service levels for the user community. The OIM will utilize metrics, key performance indicators, and service level agreements to improve more »

Description The 1901 Group at Leidos seeks an Operations and Incident Manager (OIM) to support the Federal Trade Commission (FTC) Information Management Services & Support (IMSS) program. Candidate will be responsible for coordination and execution of ongoing infrastructure operations, management, and maintenance. The OIM will work cooperatively throughout OCIO … will work to optimize and minimize the cost of infrastructure operations and identify and implement opportunities for improvement. The OIM will work with OCIO management to define infrastructure support initiatives and solutions for improving service efficiency and effectiveness. The OIM is responsible for the development and continuous maintenance of … standard operating procedures for all aspects of infrastructure operations. Service Level Management: The OIM will research and recommend courses of action to prevent problems and to maintain agreed infrastructure service levels for the user community. The OIM will utilize metrics, key performance indicators, and service level agreements to improve more »