Customer Service Specialist
- Location
- Hitchin, Hertfordshire, United Kingdom
focused approach. You will manage client queries relating to cases, test menus, pricing, additional testing, and billing, while ensuring accurate order entry and data management across laboratory information systems (LIMS), CRM, and ERP platforms. Working closely with Laboratory Operations, Pathology, and Logistics teams, you will … basic scanner troubleshooting and coordination with Laboratory Accessioning teams. Monitor service quality indicators and support KPI reporting, including escalation of operational risks and turnaround time concerns. Manage client consumable orders and shipping requirements. Support laboratory operations with submission form scanning and GDPR-compliant document disposal. Assist with sample receipt ...