Fire & Security Technical Support Engineer
Wimbledon, London, United Kingdom
Concept Resourcing
and guidance to all company engineers. Continuous Improvement: Work with the Technology team to implement innovative technologies and processes to reduce call volume and time on calls. Customer Service Collaboration: Produce self-serve content for the website to assist customers. Reporting: Report trends or issues related to equipment, engineers … knowledge of Pyronix, HikVision, Comelit, Paxton, BPT, EMS, HyFire, and general knowledge of alarms, CCTV, fire, access control, and entry systems. Good organisational and time management skills. Strong administrative and IT skills, with the ability to work with multiple systems simultaneously. Excellent communication skills, able to interact with … all levels from senior management to operational staff and engineers. Proactive approach to working with the product team and external suppliers to find root causes of issues. Ability to support other departments or individuals with technical product queries. What We Offer: Competitive salary up to £50K PA (depending on More ❯
Employment Type: Permanent
Salary: £45000 - £55000/annum Pension, Hybrid Working
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