Customer Interaction Transformation Consultant
london, south east england, united kingdom
Hybrid / WFH Options
Hybrid / WFH Options
F5 Consultants
Customer Interaction Transformation Consultant Salary between £70,000 - £85,000 dependent on experience Mixture of working from their London office, home working and visits to client sites across the UK (predominantly around London). Occasional travel to Europe. The Role You will lead and contribute to initiatives that … and stakeholder engagement to drive measurable outcomes in customer experience (CX) and efficiency. About the Company An established global consultancy providing business and technology transformation services. With an international presence and a collaborative, innovation-driven culture, the organisation helps clients modernise operations, enhance customer experience, and integrate digital solutions … across their enterprises. Key Responsibilities Lead end-to-end contact centre and customer service transformation projects Assess and optimise existing operations through a lens of people, process, and technology Deliver process transformation and redesign workflows to improve efficiency, reduce costs, and elevate CX Collaborate with clients to introduce More ❯
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