Product Owner (Five9)
- Location
- Brighton, England, United Kingdom
delivery of capabilities that optimize customer outreach strategies, improve agent effectiveness, enhance customer interactions, and increase operational efficiency. The successful candidate will translate business objectives into actionable product requirements, prioritize and manage the product backlog, coordinate feature implementation, and leverage data-driven insights to continuously improve … Contact Center Operations, Technology, Workforce Management, Compliance, Risk, and Analytics teams to gather business requirements and define product enhancements. Translate business requirements into user stories, acceptance criteria, and prioritized backlog items. Participate in Agile ceremonies, including sprint planning, backlog refinement, sprint reviews ...