2 of 2 Trend Analysis Jobs in Birmingham

Problem Management. The role requires the person to ensure compliance with these procedures, recording & monitoring progress towards a resolution for all problems and work towards continual service improvement through trend analysis and active engagement with technical resolver teams. What you'll be doing Arrange and undertake Post Incident Reviews (PIRs) aligning accountability to the Resolver Groups to ensure … deliver results and identify ways to improve performance and effectiveness. Creating and managing dashboards, reports, and visualisations using Power BI to provide insights and support decision-making processes. Develop trend and theme analysis across the Incident and Problem estate looking for repeat offenders and highlighting these back to the Resolver groups to action. Ensure customer focus and quality … skills relevant to the stakeholder audience Ability to deliver multiple priorities in a rapidly changing environment. It's a bonus if you have but not essential Experience using various trend analysis methodologies to support identification of problem across multiple services. The role supports a 365x24x7 Major Incident Management function. Red Hot Rewards Generous holidays - 38.5 days annual leave More ❯

models, KPIs, reports and data visualisations that provide insights into the efficacy and performance of Data Access and Packet Core network components. You will support performance investigations, trending and analysis of all services that the Data domain look after. You will have access to our existing tools, including PrOptima, Foresight, GCP Tools, SQL and the Tableau reporting system. These … sure delta counter updates for software upgrades across core platforms are being agreed with vendor and ensure these are delivered by foresight Responsible to support a monthly/quarterly trend analysis call to conduct a deep dive of all platforms ensuring that the platforms are running in an optimum manner and that any issues are quickly identified and More ❯