2 of 2 Twilio Jobs in Manchester

and improve team performance Bonus Points For: Experience with frontend frameworks like React Familiarity with monitoring tools like ELK or Grafana Experience with pair or mob programming Exposure to Twilio or financial platforms What's In It for You: £65,000 salary + benefits package Hybrid work - just one day a week in our Manchester office Career progression in a More ❯

Time We are a leader in bespoke cloud communication platforms, is seeking a skilled and customer-focused Solution Implementation Lead to take ownership of configuring, deploying, and supporting advanced Twilio Flex solutions for our clients. In this key role, youll combine deep technical expertise with strong communication skills to bridge the gap between customer requirements and successful technical delivery. From … youll be instrumental in ensuring each project meets our clients business needs and runs smoothly in a live environment. Duties include but not limited to: Configure, deploy, and optimise Twilio Flex and Ciptex RACE solutions to meet customer goals Translate high-level business requirements into clear technical specifications Deliver customer training programmes, including train-the-trainer sessions and user guides … minimal disruption Collaborate with developers to ensure custom features and integrations align with customer needs Continuously improve deployment processes, tools, and documentation The ideal candidate: Hands-on experience with Twilio Flex (or similar platform) Studio, Task Router, and Functions Strong understanding of contact centre operations, integrations, and reporting requirements Understanding in JavaScript, REST APIs, and configuration management Knowledge of SQL More ❯