Customer Journey Strategy Manager
Westminster, Greater London, UK
Barclays Bank Plc
interconnected experience ecosystem. Find out more about this role by reading the information below, then apply to be considered. You’ll work closely with senior leaders, journey owners, design leads and product teams to lead the development of exceptional and differentiated customer journeys that deliver on Barclays drive to be best-in-class for customer experience. By leveraging … reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you’ll drive collaboration across cross-functional teams, working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering … be successful as a Customer Journey Strategy Manager, you should have experience withStrategic mindset with the ability to translate complex problems into innovative solutions. Comfortable working with systems design, understanding how this can be utilised for bigger picture journey transformation.Considerable influencing and stakeholder management skills with experience of delivery in cross-functional, matrixed environments with multiple stakeholdersExpertise in More ❯
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