3 of 3 User Acceptance Testing Jobs in Cambridge

by implementing best practices and process optimizations for incident management and service requests. Collaborate with cross-functional teams to enhance system reliability, performance, and user satisfaction. Provide insights and recommendations to leadership on support trends, risks, and opportunities for improvement. Collaborate and implement methodologies to improve first call resolution … can support new systems/applications when moved from project/hyper care phase. Work closely with the ServiceNow delivery team to participate in testing, process design, training and so on to ensure the specialized Service Desks are involved, consulted and utilize the technology to the fullest when appropriate. … perspective is incorporated. May conduct meetings with internal customers to diagnose technical needs or issues. As needed, support user acceptance testing (UAT) and user training. May participate in governance, risk, and compliance activities relevant to assigned business area and/or other IT workstreams. Where applicable More ❯

when appetite thresholds are breached to achieve prompt resolution. To support the Team manager in partnering with IT on technical developments, including requirements gathering, UAT and post-release support To support the Team manager in the ongoing identification of process improvement, system improvement and automation opportunities that will drive efficiencies More ❯

be a pivotal member of their Product Delivery Team , leading QA strategy and execution across legal software platforms. You'll plan, execute and automate testing activities to ensure their applications are reliable, secure, and user-focused - all while working collaboratively across development, analysis, and project management teams. Responsibilities … performance, security) Lead defect tracking, resolution, and process improvement Implement and maintain automated testing frameworks Generate comprehensive test documentation and stakeholder reports Drive UAT activities and support end users Mentor junior testers and promote QA best practices Stay ahead of testing trends and suggest continuous improvements What you … ll bring: 5+ years in software testing, with 2+ in a senior QA role Proficiency in Selenium, JIRA and test automation scripting Strong understanding of manual and automated testing methodologies Experience generating detailed user test scripts and leading training sessions Exposure to legal tech or a regulated More ❯