internal ICT colleagues with quality assurance of software upgrades through systems operational testing. Liaise with software suppliers to log problems and ensure their satisfactory resolution, providing up-to-date user documentation and informal customer training as needed. Provide customer support and lead in investigating and analyzing the root causes of complex system incidents. Assist with UserAcceptanceTesting processes. Undertake other duties commensurate with the post. Person Specification At least 2 years of relevant experience in a business analyst role, ideally in a complex operations environment. Possession of a CCBA, CBAP, or similar qualification is desirable. Degree educated in a business-related subject. Excellent research and analytical skills. Knowledge of operational policies within Fleet Services More ❯
ICT colleagues with quality assurance of software upgrades through the use of systemsoperational testing. To liaise withsoftware suppliers to log problems and ensure theirsatisfactory resolution. To provideup to date user documentation and informal customer training as required. To provide customer support and lead in the investigation and analysis of the rootcause of complex system incidents. To assist with UserAcceptanceTesting processes To undertake other dutiescommensurate with thepost. Knowledge, Skills, Training and Experience The postholder should haveat least 2 years relevant experience in a business analyst role, ideally in a complex operations environment as well as: Ideally hold a CCBA, CBAP or similar qualification Degree educated in a business-related subject Excellent research and analytic skills More ❯
ICT colleagues with quality assurance of software upgrades through the use of systemsoperational testing. To liaise withsoftware suppliers to log problems and ensure theirsatisfactory resolution. To provideup to date user documentation and informal customer training as required. To provide customer support and lead in the investigation and analysis of the rootcause of complex system incidents. To assist with UserAcceptanceTesting processes To undertake other dutiescommensurate with thepost. Knowledge, Skills, Training and Experience The postholder should haveat least 2 years relevant experience in a business analyst role, ideally in a complex operations environment as well as: Ideally hold a CCBA, CBAP or similar qualification Degree educated in a business-related subject Excellent research and analytic skills More ❯
Toassistwiththeintegrationof the new Fleet Focus solution andensurethatinterfaceswithotherstakeholders andexternal systems are consistent and error free. Toassist internal ICT colleagues withqualityassuranceofsoftwareupgradesthroughtheuseofsystemsoperational testing. Toliaisewithsoftwaresupplierstologproblemsandensuretheirsatisfactoryresolution. Toprovideuptodateuserdocumentationandinformalcustomertrainingasrequired. Toprovidecustomersupportandleadintheinvestigationandanalysisoftherootcauseof complex system incidents. To assist with UserAcceptanceTesting processes Toundertakeotherdutiescommensuratewiththepost. Knowledge,Skills,TrainingandExperience Thepostholdershouldhaveatleast2yearsrelevantexperienceinabusiness analystrole, ideally in a complex operations environment as well as: Ideally hold a CCBA, CBAP or similar qualification Degree More ❯