ServiceNow ITOM Functional Consultant
- Hiring Organisation
- Raas Info Solutions Pvt Ltd
- Location
- United States
- Employment Type
- Permanent
- Salary
- USD Annual
Responsibilities A. Requirement Gathering & Stakeholder Management Conduct workshops with business and IT stakeholders Gather, analyze, and document business requirements (BRD/FSD/user stories) Translate business needs into functional ServiceNow ITOM solutions Act as the primary interface between client/business and technical teams ITOM Solution Design Design … data accuracy, normalization, and reconciliation in CMDB Maintain CI relationships and service maps Drive CMDB health dashboards and audits Testing, Deployment & Training Support UAT and functional testing Validate business scenarios and workflows Provide user training and documentation Assist in deployment, go-live, and hypercare Continuous Improvement & Advisory ...