2 of 2 User-Centered Design (UCD) Jobs in Norfolk

truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service … include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first

behaviour to identify issues and opportunities Build evidence-based hypotheses and CRO roadmaps Run comprehensive CRO audits (heuristic reviews, data analysis, qualitative insight) Design and manage A/B, multivariate and personalisation tests Create wireframes or prototypes where needed Interpret test results and provide clear, actionable recommendations Work … analytics and insight application Experience with A/B testing platforms (Google Optimize, VWO, etc.) Knowledge of user-centred design principles Basic HTML/CSS/JS knowledge (ideal, not essential) Clear, jargon-free communication skills Awareness of wider digital marketing (SEO, Paid Media) Collaborative, organised