2nd Line Service Desk Engineer Stoke-On-Trent
- Hiring Organisation
- Dee Set
- Location
- Stoke-on-Trent, Staffordshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £26,797 per annum
Desk Engineer Purpose of the role: Deliver high-quality IT support across Acosta Europe, ensuring reliable, secure, and efficient services that enable a positive user experience across business systems, infrastructure, and operational technology. Scope of Support Supports services across the IT landscape, including: Service Desk: Incident, Request & Problem … devices Key Responsibilities: Provide 2nd line support, troubleshooting hardware, software, mobile devices, and network issues Take ownership of incidents through to resolution with clear user communication Act as a key escalation point for 1st line and support training guidance Maintain MDM asset records, and application catalogue Collaborate with ...