1 of 1 User Research Jobs in Crawley

best practice, and embed service design thinking across diverse teams and projects. This is a chance to shape services that have real impact. As Lead Service Designer, youll champion user needs, quality, and operational excellence in the design of future services, helping the organisation put customers at the heart of every change initiative. Essential experience, knowledge and skills include … Service Design/Lean/Lean Six Sigma/expertise with appropriate certification Proven experience leading complex, user-centred design projects in government or the public sector, applying iterative design principles and adapting based on user research and feedback. Delivering measurable improvements to the customer experience. Can demonstrate an ability to train others in Service Design and … provide mentorship, fostering a collaborative lean design culture across teams and the organisation, acting as a champion for user-centric design and the role effective service design plays in creating services that meet user needs. Skilled in mapping complex services, producing user/customer journeys, personas, and service blueprints to generate actionable insights Experienced at rapid prototyping More ❯