IT Support Analyst (1st / 2nd Line)
Altrincham, Cheshire, England, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
ALTECH GROUP LTD
next step this could be the route to go. Its in the Fintech domain, highly varied work, with lots of differing career progression options (Be that Data, Development, Security, Infrastructure or more). Key responsibilities include: 1st and 2nd Line Support across hardware, desktop, database, reporting, software, and networking Managing incidents and service requests via the internal helpdesk/… ticketing system Supporting internal systems (Windows 10/11, Active Directory, Microsoft 365) Assisting with mobile and desktop device setup, configuration, and MDM tools Patching, security updates, and basic infrastructure tasks Collaborating with wider tech teams on improvements, rollouts, and upgrades What We’re Looking For: Key: Experience and understanding of Active Directory Group Policy Exchange (on premises) Virtualisation … VMware preferable) Change process and ticketing system experience Good communicator Other Exp Experience in a similar IT Support role (1st/2nd Line) - Apprenticeship or year in industry would be considered Knowledge of Windows OS, hardware troubleshooting Familiarity with Microsoft 365, Dell/HP devices, and networking basics Exposure to mobile device management (Apple/Android/MDM platforms More ❯
Employment Type: Full-Time
Salary: £30,000 - £32,000 per annum
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