1st Line Technical Support- Telecoms
Horsham, West Sussex, England, United Kingdom
Global 4 Communications Ltd
external faults. Maintain comprehensive and structured ticket documentation, ensuring all actions, timestamps, and communications are logged in accordance with internal standards and regulatory frameworks (ISO 27001, GDPR). Conduct validation testing post-resolution, including line tests, QoS verification, and service restoration checks to ensure no residual impact to the customer. Proactively monitor ticket queues and system alerts, triaging based on More ❯
Employment Type: Full-Time
Salary: Salary negotiable
Posted: