2 of 2 Verint Jobs in the North of England

support of network technologies Experience working with Tier1 network providers Experience defining and implementing network solutions for internal and external customers Witness Avaya ACR Verint Calabrio 9.5/11.5 Nice CXone CTI servers Mitel SBC - DTMF Analogue to digital/transition Desirable Familiar with ITIL processes for IT service More ❯

add to our client's high-performance team. This position is responsible for the maintenance, development, and configuration of the bank's voice recording (Verint Workforce Management V.15) platform, hosted within the bank's environment. The position will work as instructed by the client and directly interface with internal … design, development, and implementation of components and framework of data migration components. Provide Level 3 Support across Incident, Change and Problem management for the Verint Workforce Management platform (V.15). Act as regional SME/Escalation point for Support operations, work as instructed whilst reporting into the client's … ensure architectural alignment. Provide assistance and advanced troubleshooting, diagnosis, resolutions of service related faults and application of recommend product fixes where appropriate on the Verint Workforce Management platform. Capture and Analysis of V.15 System logs and alarms, provide training & development for Level 1 & 2 engineers across Incident and Change More ❯