8 of 8 Verint Jobs in the UK

and business expertise, specialising in CCaaS technologies and customer experience. Hands-on expertise with at least three CCaaS vendors, such as Genesys, NICE, Odigo, Verint, Content Guru, Twilio, Five9, or Amazon Connect. Experience working with both public and private sector clients, with the ability to navigate their unique challenges More ❯

channel contact centre. Good understanding of call centre performance, planning metrics and Real-Time best practices. Competent 'hands-on' user of a WFM platform (Verint/NICE/Genesys/Alvaria). Results focused, planned and organised with a meticulous eye for detail. Good knowledge of workforce management systems More ❯

the solution is scalable, cost-effective, and efficient. Vendor Agnostic Expertise - Hands-on experience with at least three CCaaS platforms, including Genesys, NICE, Odigo, Verint, Content Guru, Twilio, Five9, Amazon Connect, or similar. Leverage this expertise to guide customers in selecting the best-fit platform that meets their unique More ❯

of calls and non-voice contacts such as email and LiveChat operations settings. Key Skills & Experience Will Include: Strong user of a WFM Tool (Verint/Calabrio/Alvaria/NICE). Competent Excel user with experience of producing performance and adherence reports. Exemplary communication skills with the ability More ❯

support of network technologies Experience working with Tier1 network providers Experience defining and implementing network solutions for internal and external customers Witness Avaya ACR Verint Calabrio 9.5/11.5 Nice CXone CTI servers Mitel SBC - DTMF Analogue to digital/transition Desirable Familiar with ITIL processes for IT service More ❯

experience working in a technical Digital/Technology role Experience of working with SaaS (Software as a Service) platforms such as Sprinklr, Qualtrics, Salesforce, Verint Analytical skills to assess the impact of changes and gather actionable insights Attention to detail to support the planning and execution of change initiatives More ❯

add to our client's high-performance team. This position is responsible for the maintenance, development, and configuration of the bank's voice recording (Verint Workforce Management V.15) platform, hosted within the bank's environment. The position will work as instructed by the client and directly interface with internal … design, development, and implementation of components and framework of data migration components. Provide Level 3 Support across Incident, Change and Problem management for the Verint Workforce Management platform (V.15). Act as regional SME/Escalation point for Support operations, working as instructed whilst reporting into the client's … ensure architectural alignment. Provide assistance and advanced troubleshooting, diagnosis, resolutions of service related faults and application of recommend product fixes where appropriate on the Verint Workforce Management platform. Capture and Analysis of V.15 System logs and alarms, provide training & development for Level 1 & 2 engineers across Incident and Change More ❯

add to our client's high-performance team. This position is responsible for the maintenance, development, and configuration of the bank's voice recording (Verint Workforce Management V.15) platform, hosted within the bank's environment. The position will work as instructed by the client and directly interface with internal … design, development, and implementation of components and framework of data migration components. Provide Level 3 Support across Incident, Change and Problem management for the Verint Workforce Management platform (V.15). Act as regional SME/Escalation point for Support operations, work as instructed whilst reporting into the client's … ensure architectural alignment. Provide assistance and advanced troubleshooting, diagnosis, resolutions of service related faults and application of recommend product fixes where appropriate on the Verint Workforce Management platform. Capture and Analysis of V.15 System logs and alarms, provide training & development for Level 1 & 2 engineers across Incident and Change More ❯