IT Support Officer
- Hiring Organisation
- 4Recruitment Services
- Location
- Harlow, Essex, United Kingdom
- Employment Type
- Contract
- Contract Rate
- £29.04/hour
following duties: Monitor incoming queues on the IT service desk system perform initial triage of all calls and assign to correct team Take ownership of and resolve calls in line with service level agreement(s). Identify problems, log problem records and communicate appropriately. Log changes … collection of equipment for repair or disposal, office moves. Work on complex technical projects implementing changes to Shared Technology Services infrastructure. Be part of virtual teams working on specific assignments. Provide cover for colleagues in other teams as and when required. Provide cover and/or work on projects ...