Telecoms Service Support Apprentice
- Hiring Organisation
- Telappliant
- Location
- City of London, London, United Kingdom
- Employment Type
- Permanent
- Salary
- £20,000
will gain an understanding of how first-line technical support is delivered within a managed services environment, with a strong focus on telephony, VoIP, and connectivity services. Reporting into the Service Support Team Lead, you will learn how customer support calls and service requests are handled, prioritised, and resolved. … contact for inbound support calls and tickets Logging faults, incidents, and service requests accurately using our support systems Supporting customers with basic telephony, VoIP, handset, and connectivity-related issues Gathering information from customers to assist with fault diagnosis Assisting with troubleshooting activities and remote support sessions Learning how to prioritise ...