Voice Network Engineer
Stoke-On-Trent, England, United Kingdom
Bestway Healthcare UK
work closely within the IT team and suppliers to ensure issues are resolved in line with expected service levels. Management and daily operation of the 3rd Party cloud hosted VOIP telephony platform (Cisco WebEx), supporting general system configuration: Back Office & Call Centre, IVR, Routing, Hunt Groups, Call Recording. Daily operation of the monitoring platform SolarWinds, ensuring all event alerting is … requirements in an ever transforming and changing business environment Key knowledge and skills required for the role: Technically competent with current Network (LAN/WAN/WLAN)/Voice (VOIP) services and knowledgeable on emerging technologies/governance. Understanding of SDWAN with Fortigate architecture. Cisco Certification CCNA/CCNP desirable Technical documentation writing. Proven experience of working in a customer More ❯
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