2 of 2 VoIP Jobs in West Sussex

basic configuration of routers and access points. Learn and work with business applications (Windows OS, Server, Exchange, Office Suite). Learn and work with VoIP systems configuration, deployment and troubleshooting Learn configuration of Draytek & Meraki routers and UniFi/Meraki access points to customer specification. Analyse problems, identify solutions ...

professional, friendly, and customer-focused service at all times Accurately log, categorise, and prioritise incoming support requests Diagnose and resolve basic technical issues (broadband, VoIP, hosted telephony, network services) Create clear and detailed service tickets for all customer interactions Escalate more complex issues to 2nd Line Support or relevant teams … fast-paced environment Experience using ticketing systems or similar software (desirable) A proactive attitude and willingness to learn Basic understanding of telecoms (broadband, VoIP, hosted telephony) training is provided Salary & Benefits Competitive salary of £25,000 - £28,000 DOE. Clear progression into 2nd Line Support and technical roles Ongoing training ...