Customer Success Specialist
- Hiring Organisation
- Sapphire
- Location
- Glasgow City, Scotland, United Kingdom
services, TAMs, DFIR partners, ops and customer stakeholders) so the whole solution lands seamlessly. 📌 Set governance & ways of working : steerco/ops reviews, risk management, clear RACI, crisp escalation routes and decision logs — from mobilisation into BAU. 🗣️ Lead customer comms with confidence : senior stakeholder updates, progress reviews, risk/…/advisory). 🧠 Comfortable translating technical detail for both executive and hands‐on audiences. 🛠️ Working knowledge of SIEM/XDR, cloud & endpoint, identity, firewalls, vulnerability management (bonus for Microsoft Security and Exabeam ). 🧩 Strong stakeholder management + ability to run governance, define RACI, and align cross‐functional ...