Service Manager
- Hiring Organisation
- MRJ Recruitment
- Location
- Huddersfield, West Yorkshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £65,000 - £70,000 per annum
Define, maintain and report on SLAs, SLOs and service health metrics Oversee service desk triage processes, priorities and ceremonies Lead cyber incident response and vulnerability remediation across the tech estate Support audit readiness and compliance (ISO 27001 and related frameworks) Partner with engineering and product teams on service … ITIL practices (incident, problem, change, service level management) Proven experience running major incidents and out-of-hours support models Hands-on experience with vulnerability management and cyber security processes Familiarity with ISO 27001/SOC 2 environments and working with audits Experience with ITSM tools (e.g. Jira Service Management ...