Service Desk Manager – ON SITE – 11855MS
- Hiring Organisation
- Proactive Appointments
- Location
- Guildford, Surrey, United Kingdom
- Salary
- £ 55 K
SLAs, KPIs and service managementExperience handling escalations and major incidentsGood knowledge of Microsoft 365, Entra ID, Azure, Intune and MDMGood networking fundamentals across LAN, WAN, VPN, routers and firewallsUnderstanding of IT security and experience handling security incidentsExperience with PSA/RMM platforms such as Autotask, HaloPSA, ConnectWise, Datto ...