ITSM) qualification (minimum foundation level) and experience using ITSM tools (e.g., HELIX). Project management qualification (minimum foundation level) and practical experience (agile or waterfall). Proven experience drafting and managing SLAs and service reporting using tools such as PowerPoint, Excel, and Visio. Demonstrated ability in managing continuous service More ❯
ITSM) qualification (minimum foundation level) and experience using ITSM tools (e.g., HELIX). • Project management qualification (minimum foundation level) and practical experience (agile or waterfall). • Proven experience drafting and managing SLAs and service reporting using tools such as PowerPoint, Excel, and Visio. • Demonstrated ability in managing continuous service More ❯
ITSM) qualification (minimum foundation level) and experience using ITSM tools (e.g., HELIX). • Project management qualification (minimum foundation level) and practical experience (agile or waterfall). • Proven experience drafting and managing SLAs and service reporting using tools such as PowerPoint, Excel, and Visio. • Demonstrated ability in managing continuous service More ❯
