1 of 1 Web Conferencing Jobs in North Yorkshire

customer retention, advocacy and expansion.What you’ll be doing: Engaging effectively with both new and long-standing customers across live chat, email, phone, and video channels, including participation in webinars and virtual training sessions as needed. Taking ownership of customer issues from initial contact to resolution, ensuring a successful customer journey. Reaching out to current customers via phone or video … call to address questions, offering product insights, and suggesting ways to enhance their service. Once trained, you will participate in webinars and virtual sessions to assist customers in getting the most out of the platform. Contacting lapsed customers via phone or video to gather feedback, understand reasons for cancellation, and identify reactivation opportunities. Document product improvements and issues, communicate with … and verbal communication; confidence in phone interactions, clear writing, and quick typing skills to explain complex topics simply and concisely. Ability to connect confidently with customers over video for webinars, virtual sessions, and one-on-one calls, as well as over the phone. Skilled at building trust and rapport with customers to maintain open communication and strong relationships. Interest in More ❯