D365 Customer Insights Journeys Architect
- Hiring Organisation
- Robert Half
- Location
- Manchester, UK
- Employment Type
- Full-time
orchestration platform. Develop a data-driven engagement model using Azure for profiling, segmentation and insight. Enable and integrate multi-channel communications, including: Web Push WhatsApp/RCS (via Twilio) Build real-time customer data flows into D365 for personalisation and modelling. Deliver Next Best Action/Next Best Segment capability … D365 Customer Insights Journeys in a production environment. Strong Azure data engineering and profiling background. Multi-channel orchestration experience beyond email (e.g., Web Push, WhatsApp, RCS). Demonstrable end-to-end CRM/MarTech architecture ownership. Experience in greenfield or digital transformation programmes. Ability to deliver within a 3-month ...