Technical Support Apprentice
Glasgow, Lanarkshire, Scotland, United Kingdom
QA
network-related issues remotely and on client sites If unable to resolve at first contact, triage the incident/request and escalate to partners Investigate and monitor telecoms, Wi-Fi, and network issues, ensuring resolution within SLAs Communicate clearly with end-users, colleagues, and management to resolve issues promptly and ensure customer satisfaction, updating all open cases with More ❯
Employment Type: Full-Time
Salary: £22,500 per annum
Posted: