appropriate Configure and install hardware, software, and peripherals Manage user accounts, permissions, and access in Active Directory/Microsoft 365 Support and maintain network infrastructure (switches, firewalls, VPNs, Wi-Fi) Document support work, solutions, and processes clearly Assist with IT projects and system upgrades as required Skills and Experience Required 2+ years of experience in an IT support More ❯
West Sussex, England, United Kingdom Hybrid / WFH Options
TELECOM ACQUISITIONS LTD
do we need from you? · A willingness to learn · An enthusiasm for technology · Office 365 experience · Good working knowledge of Windows 11 operating system · Basic understanding of network components (wifi, switches, routers, LAN/WAN) · Excellent troubleshooting methodology · Great attention to detail · Self motivator · 2+ years experience of working in a service desk environment (required) · Comfortable with PC/laptop More ❯
Group Policy, and user management Working knowledge of networking (DNS, DHCP, VLANs) and server support Confidence with Hyper-V , SCCM or WDS , antivirus tools, and backups Experience supporting Wi-Fi networks (Aruba or similar) Excellent customer service, communication, and troubleshooting skills A full UK Driving Licence (essential - multi-site support involved) Bonus Points For: Experience within the Education More ❯
in accordance to SLA's, quality standards and ITIL best practices Hardware and software support for laptops and desktops, including onsite laptop repairs Provide remote support on Printer, Wi-Fi and Interactive Audio-Visual equipment Provide 1st line support and triage tickets to 2nd & 3rd line support teams Liaise with 3rd party suppliers as required Complete online and More ❯
timeframes What our client is looking for: Proven 2nd Line IT Support experience Strong Active Directory skills - adding/removing users, password resets, Group Policy Management Experience with Wi-Fi networks (Aruba preferred) and Switches/Infrastructure (DHCP, DNS, VLANs) Working knowledge of Servers - Antivirus, Backups, SCCM or WDS Networking experience - exposure to switches Bonus skills (nice to More ❯
