documentation, and systems maintenance. What you'll be doing: Acting as the first point of contact for IT support requests (1st/2nd line) Supporting end users across Windows10/11, Microsoft 365, Teams, SharePoint Using PDQ, remote access tools and helpdesk systems to resolve issues efficiently Assisting with device builds, software deployments, updates and … and updating IT documentation Working to ITIL-aligned processes and helping improve service quality Tech you'll be exposed to: Microsoft 365, Teams, Outlook, SharePoint Azure Active Directory Windows Server, VMware virtualisation Networking (Meraki/Unifi), site connectivity, SD-WAN Backup tools (Veeam, Altaro), antivirus (Sophos, Forcepoint) Telephony systems (Teams, 8x8) Ticketing systems and basic ITIL practices What … you'll bring: Experience in a 1st/2nd line support role Good troubleshooting and customer service skills Familiarity with Microsoft 365 and Windows OS Willingness to learn new technologies and contribute to a collaborative team A full UK driving licence and flexibility to travel to regional offices when needed This is a great opportunity to build on More ❯
Alderley Edge, Cheshire, North West, United Kingdom Hybrid / WFH Options
Niche Employment Solutions Limited
IT service delivery. What Youll Need: Previous experience in IT support, end-user computing, or similar technical roles. Solid knowledge of Microsoft 365 and Active Directory. Experience with Windows10/11, endpoint management tools (e.g., Intune, SCCM, JAMF). Familiarity with Azure and cloud environments. A good understanding of identity and access management (Azure AD … click "Apply Now" or give Lisa a call on 07464 606390 for a confidential chat. Keywords: IT Technical Specialist, Intune, SCCM, JAMF, Microsoft 365, Azure AD, Active Directory, Windows Server, Hybrid IT Support, End User Computing More ❯
Altrincham, Cheshire, England, United Kingdom Hybrid / WFH Options
ALTECH GROUP LTD
1st and 2nd Line Support across hardware, desktop, database, reporting, software, and networking Managing incidents and service requests via the internal helpdesk/ticketing system Supporting internal systems (Windows10/11, Active Directory, Microsoft 365) Assisting with mobile and desktop device setup, configuration, and MDM tools Patching, security updates, and basic infrastructure tasks Collaborating with … ticketing system experience Good communicator Other Exp Experience in a similar IT Support role (1st/2nd Line) - Apprenticeship or year in industry would be considered Knowledge of Windows OS, hardware troubleshooting Familiarity with Microsoft 365, Dell/HP devices, and networking basics Exposure to mobile device management (Apple/Android/MDM platforms) General Microsoft based infrastructure More ❯
Stapeley, Nantwich, Cheshire, England, United Kingdom
QA
times defined in service level agreements. Escalate and liaise with third party suppliers where necessary, ensuring resolution and stakeholder satisfaction. Install, configure and troubleshoot hardware, operating systems (mainly Windows 11) and core productivity tools (e.g. Microsoft 365). Manage and support access controls, user provisioning, file permissions, and endpoint security. Support virtual and physical infrastructure including VPN, remote … digital workplace initiatives. Act as one of the primary IT points of contact for colleagues on-site, ensuring consistent communication and excellent customer experience. Desirable skills: Understanding of Windows10/11, Microsoft 365, and basic networking concepts (IP addressing, DNS). Interest in or basic exposure to cloud services (Azure/AWS) and account management More ❯
times defined in service level agreements. Escalate and liaise with third party suppliers where necessary, ensuring resolution and stakeholder satisfaction. Install, configure and troubleshoot hardware, operating systems (mainly Windows 11) and core productivity tools (e.g. Microsoft 365). Manage and support access controls, user provisioning, file permissions, and endpoint security. Support virtual and physical infrastructure including VPN, remote … technical content that aligns to and is relevant to employers and the market. Gain an Azure Fundamentals qualification and a Microsoft 365 fundamentals qualification. Get an introduction to Windows, Linux and PowerShell. Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows10, AWS, Linux, PowerShell. 90% of QA apprentices More ❯