Deskside Support Engineer
- Hiring Organisation
- ECS Resource Group Ltd
- Location
- Manchester, United Kingdom
- Employment Type
- Permanent
- Salary
- £30000 - £34000/annum
resolved remotely, taking full ownership of incidents and service requests while delivering excellent to face support. Key Responsibilities Provide deskside support for Windows 10, Microsoft Office, antivirus, Defender, and encryption tools Resolve incidents and service requests requiring site intervention. Maintain accurate updates in the ITSM system … follow all documented IT processes. Essential skills Experience in deskside 1st & 2nd Line support. Strong communication and customer facing skills. Strong knowledge of Windows 10 and Microsoft Office. Experience with Active Directory (password resets, account management). Understanding of antivirus, Defender, and basic security tools. Familiarity ...